Privacy Policy

Effective Date: 9 AUG 2026

SUS Novel Parts Limited, doing business as SUSTDI (“SUSTDI,” “we,” “us,” or “our”), operates the website sustdi.com (the “Site”) and provides products and services for sale through the Site (collectively, the “Services”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit the Site or make a purchase.

By using the Site, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree, please do not use the Site.

1. Information We Collect

1.1 Information You Provide to Us

  • Account information: name, email address, password, phone number
  • Order information: billing and shipping address, items purchased, order history
  • Payment information: payment card details or other payment method information (processed by our third-party payment processor — see Section 4)
  • Communications: messages you send us via contact forms, email, or customer support, including chat logs
  • Marketing preferences: information you provide when subscribing to newsletters or promotions
  • Reviews and content: product reviews, ratings, or other content you submit to the Site

1.2 Information Collected Automatically

  • Device and usage data: IP address, browser type, operating system, referring URLs, pages viewed, time spent on pages, and click activity
  • Cookies and similar technologies: see Section 6 (Cookies)
  • Location data: general location inferred from your IP address

1.3 Information from Third Parties

  • Payment processors, fraud-prevention services, shipping carriers
  • Social media platforms, if you interact with us through them
  • Analytics and advertising partners

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfill orders, including payment, shipping, and customer service
  • Create and manage your account
  • Communicate with you about orders, promotions, and updates (subject to your marketing preferences)
  • Improve and personalize the Site and our Services
  • Detect, prevent, and address fraud, security issues, or technical problems
  • Comply with legal obligations
  • Analyze usage trends and measure the effectiveness of marketing campaigns

3. How We Share Your Information

We do not sell your personal information for money. We may share information with:

  • Service providers: payment processors, shipping and fulfillment partners, email/SMS marketing platforms, web hosting and analytics providers, and customer support tools — solely to perform services on our behalf
  • Business transfers: in connection with a merger, acquisition, financing, or sale of assets
  • Legal compliance: when required by law, subpoena, or to protect the rights, property, or safety of SUSTDI, our customers, or others
  • With your consent: for any other purpose disclosed to you at the time of collection

4. Payment Processing

Payments made on the Site are processed by third-party payment processors (e.g., Stripe, PayPal, Shopify Payments — insert actual provider). We do not store full payment card numbers on our servers. Your payment information is subject to the privacy policy and terms of the applicable payment processor.

5. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this Policy, including to comply with legal, accounting, or reporting obligations, resolve disputes, and enforce our agreements. Order and transaction records may be retained longer where required by tax or commercial law.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Keep you logged in and remember your cart
  • Understand how visitors use the Site
  • Deliver relevant advertising

You can control cookies through your browser settings. Disabling cookies may affect the functionality of the Site (e.g., shopping cart features).

We may use third-party analytics and advertising tools (e.g., Google Analytics, Meta Pixel — insert actual tools used) that place their own cookies subject to their respective privacy policies.

7. Your Privacy Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you
  • Correct inaccurate or incomplete information
  • Delete your personal information
  • Opt out of the sale or “sharing” of personal information (California and similar states)
  • Restrict or object to certain processing
  • Data portability — receive your data in a portable format
  • Withdraw consent for marketing communications at any time by clicking “unsubscribe” in any email or contacting us

To exercise these rights, contact us using the information in Section 12. We may need to verify your identity before fulfilling your request.

7.1 California Residents (CCPA/CPRA)

California residents have the right to know what personal information is collected, request deletion, and opt out of “sharing” for cross-context behavioral advertising. We do not sell personal information for monetary consideration.

7.2 Canadian Residents (PIPEDA / Provincial Privacy Laws)

SUSTDI complies with the Personal Information Protection and Electronic Documents Act (“PIPEDA”) and applicable provincial privacy legislation. Canadian residents have the right to:

  • Know why we collect, use, or disclose their personal information
  • Access their personal information and request corrections
  • Withdraw consent, subject to legal or contractual restrictions
  • File a complaint with the Office of the Privacy Commissioner of Canada, or the applicable provincial privacy commissioner (e.g., Quebec’s Commission d’accès à l’information under Law 25)

Consent: By providing personal information, you consent to its collection, use, and disclosure as described in this Policy. Where required, we will obtain express consent (e.g., before sending marketing communications) or rely on implied consent where appropriate given the context.

Marketing communications (CASL): In accordance with Canada’s Anti-Spam Legislation, we only send commercial electronic messages to individuals who have provided express or implied consent. You may withdraw consent and unsubscribe at any time via the link in any email or by contacting us.

Quebec residents: If you are located in Quebec, you have additional rights under Quebec’s Act Respecting the Protection of Personal Information in the Private Sector (Law 25), including the right to data portability and the right to be informed of any automated decision-making that relies exclusively on your personal information.

7.3 European Economic Area / UK Residents (GDPR)

If you are located in the EEA or UK, our legal bases for processing include performance of a contract (order fulfillment), legitimate interests (site improvement, fraud prevention), consent (marketing), and legal obligation. You have the right to lodge a complaint with your local data protection authority.

8. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

9. Children’s Privacy

The Site is not directed to children under 16, and we do not knowingly collect personal information from children under 16. If we learn we have collected such information, we will delete it promptly.

10. International Data Transfers

SUSTDI is based in Canada, and your personal information is primarily stored and processed in Canada. If you access the Site from outside Canada, your information may be transferred to, stored, and processed in Canada or other countries where our service providers operate (for example, the United States, where many payment, hosting, and analytics providers are located). By using the Site, you consent to this transfer. We take reasonable steps to ensure service providers offer a comparable level of protection to your personal information, regardless of where it is processed.

11. Third-Party Links

The Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, contact us at:

SUS Novel Parts Limited (doing business as SUSTDI)
Email:
Address: 404–1688 152nd Street Surrey, BC V4A 4N2

13. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date. Continued use of the Site after changes are posted constitutes acceptance of the revised Policy.